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Frequently Asked Questions

Buying at CHRONEXT

Which card payments do you accept?
How does your financing plan work?
Do I have to pay a deposit?
Which bank transfer methods do you accept?
Can I pay with PayPal?
Is it possible to pay upon collection?
Is it possible to pay upon delivery?
How does payment with Ratepay work?
How do I receive my Ratepay invoice?
Ratepay: To whom do I transfer the invoice amount?
What payment methods are available to me via Ratepay?
Will I receive a notification as soon as Ratepay has received my payment?
Ratepay: When will my order be shipped?
My requested Ratepay payment method was rejected. What do I do?

Selling at CHRONEXT

Here you find answers to your questions about the selling process. There is relevant information about selling options at CHRONEXT and trade-ins.
Can I sell my watch to you?
Can I have my watch valued on at a CHRONEXT Lounge?
Which selling options do I have?
How long is the commission selling process?
How is the commission fee determined and is it fixed?
How do I know my watch is secure when I hand it over to you?
Do I receive a contract?
What happens if I want my watch back? Will this incur any costs for me?
Is my watch insured?
What are the costs for a revision/refurbishment?
Will I be informed about the current status of the sales process?
How do you suggest sales prices?
Can I bring my watch to CHRONEXT in person instead of having it delivered?
How does the collection of my watch take place?
Can I track my shipment once I have sent it?
Which courier collects my watch and who bears the costs?
How will I be kept informed about the status of my watch?
What is a reference number and where can I find it?
Is it mandatory to have the box and papers?
What if I don't know the age of the watch?
What does CPO mean?
What is a vintage watch?

Personal Pick-up

How do I arrange an appointment at a CHRONEXT lounge?
Can the bracelet be adjusted for my purchase?
Is a Tax Free Process possible at CHRONEXT?
In which German cities can I collect my watch personally?
In which European cities can I collect my watch personally?

Shipping & Returns

Do you offer international shipping?
What if I am not at home when the watch is delivered?
What is your returns policy?
Do I have to pay for shipping to return?
Will the watch be insured in transit?
How are local tax rates determined?

Warranty, Servicing & Workshop

What services are covered by the CHRONEXT warranty?
How long does it take to service my watch at CHRONEXT?
What is the difference between automatic and manual movements?
How do I wind my watch correctly?
How often do I have to wind my watch?
What deviations are acceptable for a watch?
What do I need to know about the water resistance of my watch?
What do I have to consider when setting the date?

Further FAQs

Is the country code of the watch visible?