2 years guarantee Authenticity and quality
Fair financing on favorable terms
Personal pick-up lounges 6 locations in Europe
Free shipping Worldwide
Service 24/7 +44 20 3588 0044

Privacy Policy

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.

These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

Third-party hosting services

Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.

This service provider is based in an EU or EEA member state.

2. Data collection and use for processing the contract

We collect personal data that you disclose to us whenever you place an order or contact us (e.g. via contact form or by email). Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request, and you would otherwise not be able to complete your order or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to art. 6 (1) 1 lit b GDPR. Upon contract completion, any further processing of your data will be restricted, and your data will be deleted upon expiry of any retention period applicable under relevant statutory regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your data in the scope and manner permitted by law, of which we inform you in this notice.

3. Transfer of data

We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

We use the services of a logistics provider, which has its registered office outside the EU. Personal data are disclosed to that company only to the extent required to perform the contract.

Disclosure of data to a shipping provider

If, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address and phone number to the selected shipping provider based on that consent according to art. 6 (1) 1 lit. a GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details.

You may revoke your consent at any time by sending a message to the contact option described below or by directly notifying the shipping provider at the contact address specified below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

Galle Werttransporte GmbH
An der Breitheck 23
55743 Idar-Oberstein
Germany

UPS Capital Versicherungsvermittlung GmbH
Görlitzer Straße 1
41456 Neuss
Germany

4. Email newsletter and postal advertisement

E-mail advertising if you subscribe to the newsletter

If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to art. 6 (1) 1 lit a GDPR, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

E-mail advertising if you do not subscribe to the newsletter and your right to opt out

If we receive your e-mail address in connection with the sale of a product or service and you have not opted out and you are not a consumer who has his habitual residence in Poland, we reserve the right to regularly email you offers for products from our product range that are similar to those you have already purchased. This serves the protection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests.

You can opt out of this use of your email address at any time by sending a message to the contact option specified below or by using the opt-out link in the advertising email, without incurring any costs beyond the cost of transfer calculated at the base rates.

The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your email address.

This service provider is based in a state with regard to which no EU adequacy decision has been adopted. Therefore, the collaboration is based on the standard data protection clauses set by the European Commission.

Postal advertising and your right to opt out

Unless you have not opted-out or you are a consumer who consumer has his habitual residence in Spain, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to art. 6 (1) 1 lit. f GDPR that are overriding in the process of balancing of interests.

5. Use of data for payment processing

Credit assessment

In cases where we make deliveries before payment, e.g. in the case of a purchase on invoice, or in the case of a suspected fraud attempt, we will have to obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies) for the purpose of contract formation according to art. 22 (2) lit a GDPR. To this end, we will transfer your personal data needed for the credit assessment to the following company(ies):

CRIF Bürgel GmbH
Radlkoferstraße 2
81373 München
Germany

In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified below to present your position and contest the decision.

Instalment buying

If you select the "buy in instalments" option via Fine Trade GmbH and grant the consent required for this purpose according to art. 6 (1) 1 lit a GDPR, your personal data (first and last name, address, email, telephone number, date of birth, IP address, sex) and the necessary transaction data (purchased item, invoice amount, due dates, total amount, invoice number, taxes, currency, bank details, order date and time) will be transferred to our partner Fine Trade GmbH, Am Garnmarkt 4, 6840 Götzis, Österreich for the purpose of effecting the payment under the aforesaid method.

For the purpose of assessing the customer's identity and/or creditworthiness, our partner requests and collects information from publicly available databases and credit reference agencies. The details of the services providers providing information, including, as the case may be, information on creditworthiness, developed based on mathematical-statistical methods, as well as other details necessary for the processing of your data after their transfer to our partner Fine Trade GmbH are included in that partner's privacy policy, which you can find here: https://www.loviit.com/media/AGB_fine_trade_AT.pdf

Our partner Fine Trade GmbH uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship. You can contact our partner Fine Trade GmbH to present your standpoint and contest the decision. The consent to the disclosure of data granted during the ordering process may be revoked with effect for the future by notifying us at any time, also without specifying the reasons for the revocation.

6. Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

7. Cookies and web-analysis

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit a GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

Internet Explorer™:

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Safari™:

https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_US

Chrome™:

https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Firefox™:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera™:

http://help.opera.com/Windows/10.20/en/cookies.html

Please note that disabling cookies may limit your access to some features of our website.

This website also uses the so-called DoubleClick cookie for the purpose of Google Analytics (see below). The DoubleClick cookie enables the recognition of your browser as you visit other websites. The information generated automatically by the cookie about your visit to this website will be transmitted to and stored on a Google server in the United States. By means of IP anonymisation enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Google will not join the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

Google will use this information to compile reports about your website activities and to provide other services related to the use of the website. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. In addition, Google may transfer this information to third parties from time to time if this is required by law or if third parties process such data on behalf of Google.

Google Double Click is offered by Google LLC. (www.google.com).

Google LLC is headquartered in the USA and is certified to the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You can disable the DoubleClick cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser. Finally, you can configure your browser for it to inform you about the setting of cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Please note that disabling cookies may limit your access to some features of our website.

Using of Google (Universal) Analytics for web analytics

For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout

Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

New Relic

This website uses a cookie from New Relic Inc., 188 Spear Street, Suite 1200, San Francisco, CA 94105, United States.

The New Relic Inc. plugin enables us to collect statistical reports on the speed, accessibility and performance of the website. Personal data is not processed here. The purpose and scope of the data collection, as well as the settings options for protecting users' privacy, can be found in New Relic's privacy policy: https://newrelic.com/privacy.

Intercom chat

On our website, we provide you with live chat from Intercom, Inc., which allows us to connect with site visitors and answer questions. During the chat connection, the location, IP address, browser and visited website are displayed and saved with us. Further information on Intercom Live Chat can be found in the privacy policy of Intercom: https://www.intercom.com/terms-and-policies#cookie-policy. Intercom automatically deletes the IPs and geographic data of visitors who have not visited our website 9 months ago.

Snowplow

Snowplow is an open source web tracking solution managed by Snowplow Analytics Ltd., EC2A 4RQ London, UK (see also point II.3 above). The version of Snowplow we use uses a tracking pixel and a cookie to track when and how many people visited the site how often, which of our pages they viewed, in which order, which browser or operating system They use and on which external links with forwarding to an on-line shop they clicked the data collection and processing thereby takes place at any time without personal reference. In particular, we do not store complete IP addresses.

If you do not agree with the above-described storage and use of Snowplow's usage data, you may object to the data collection and use that is provided in this web analytics.

CrazyEgg.com

This website uses a tag of the company MEME Germany GmbH, Dachauer Straße 63, 80335 Munich, for the determination of usage and movement data on offers of Fielmann. From the used pseudonymous data we can not establish a direct personal reference. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f DS-GMO.

At any time, you may object to the collection, processing and collection of data generated by CrazyEgg.com by following the instructions at http://www.crazyegg.com/opt-out. For more information about privacy at CrazyEgg.com, visit https://www.crazyegg.com/privacy.

Matomo (formerly Piwik)

This website uses Matomo (formerly Piwik), an open-source web analytics tool (https://matomo.org), to collect and store data for marketing and optimization purposes. From this data, usage profiles can be created under a pseudonym. Cookies can be used. Cookies are small text files stored locally in the cache of the site visitor's Internet browser. Cookies enable recognition of the Internet browser. The data collected by Matomo will not be used to personally identify the visitor to this website, nor will it be combined with personal data about the bearer of the pseudonym, without the specific consent of the data subject.

8. Advertisement for marketing purposes

Google AdWords Remarketing

We use Google AdWords to advertise our website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called remarketing cookie of Google is set on your browser, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.

Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences.

Google AdWords remarketing is offered by Google LLC (www.google.com). Google LLC is headquartered in the USA und and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You can disable the remarketing cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser.

Criteo

This website uses the Criteo service of Criteo SA, Rue Blanche, 75009 Paris, France. With the help of this tool, users who have visited our website before and who have taken an interest in our offers are offered targeted advertisements on websites that also use the Criteo service (re-marketing). The insertion of this advertising is based on information about the visit to the respective websites, which i.a. stored in cookies on your computer. These text files are read out as part of subsequent website visits for targeted product recommendations. For this purpose, a randomly generated identification number is stored in the cookies. Neither this number nor the information about your visits to the website can be assigned to you personally.

The cookie is usually stored for a maximum of one year and is then automatically deleted. You can prevent the storage and use of information by the service of Criteo by clicking on the following link (http://www.criteo.com/en/ privacy policy) and there the controller at "Opt-Out" to "ON" put. If you select "ON", a new cookie (opt-out cookie) will be set in your browser. This cookie signals to the Criteo service that Criteo may no longer collect and process data about your usage behavior. You can re-enable this function by setting the knob to "OFF". Please note that this setting must be made for each browser you use. If all cookies are deleted in your browser, this also affects the opt-out cookie.

Facebook pixels

We use the visitor action pixel of Facebook, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook Pixel) to evaluate and support online marketing efforts. With its help, we can track users' actions after seeing or clicking on a Facebook ad. For this purpose, cookies can be stored on your computer. So we can capture the importance of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous for us and personal data of individual users are not visible to us. However, this data is stored and processed by Facebook. Facebook may also link this data to your Facebook account and use it for its own promotional purposes, according to Facebook's Data Use Policy: (https://www.facebook.com/about/privacy/update?ref=old_policy). The Facebook Pixel can be deactivated via the following link by changing the "Facebook ad settings": http://facebook.com/ads/settings.

9. Social media plugins

Using of social network plugins of Facebook, Google, Twitter, Pinterest using the "2-click solution"

To increase the level of protection of your data during your visit to our website, the site uses the plugins using the so-called “2 click solution“. This ensures that when you call a page of our website, which contains such plugins, no link to the servers of a social network provider is established yet. Only when you enable the plugins, your browser will establish a direct link to the servers of the social network provider.

The content of the given plugin is then transferred by the relevant provider directly to your browser and integrated within the page you are viewing. This allows the providers to obtain information that you viewed a relevant page of our website in your browser, also if you do not have an account with the relevant provider or are currently not signed in. This information (including your IP address) will be sent from your browser directly to the relevant provider’s server (which may be in the USA) and stored there. If you interact with the plugins, e.g. click the 'Like' or 'Share' button, this information will be also sent directly to the provider’s server and stored there. In addition, the information will be published on the social network page and your contacts will be able to see it. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.

To find out more about the purpose and scope of collection, further processing and use of the data by the providers, and to learn about the available contact options and your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of the providers:

https://en-gb.facebook.com/policy.php

https://twitter.com/en/privacy

https://developers.google.com/+/web/buttons-policy

https://policy.pinterest.com/en/privacy-policy

https://www.linkedin.com/legal/privacy-policy

10. Sending rating reminders by email

If, when or after placing your order, you have given us your express consent to doing so according to art. 6 (1) 1 lit a GDPR, we will use your e-mail address to send you reminders about rating your order using the rating system applied by us.

You may revoke your consent at any time by sending a message to the contact option specified below.

11. Contact possibilities and your rights

You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact our data protection officer:

Maximilian Kindshofer
Waldfeuchterstraße 266
52525 Heinsberg
02452993323
m.kindshofer@eu-con.net
Germany

You may also submit a complaint to the responsible data protection supervisory authority.

12. Data Protection for Job Applications and Application Processes

We collect and process personal data of applicants for the purpose of processing their applications. This processing can also be done electronically, particularly in cases where an applicant submits their application details electronically, for example via e-mail or a form on our website. If an application leads to an employment contract, we store the data submitted during the application process in accordance with the legal requirements in order to carry out the employment relationship. If we do not enter into an employment agreement with an applicant, we automatically delete the application details two months after the decision of declining the application has been made, unless other legitimate interests apply. Other legitimate interests in this sense may be matters such as evidence in a legal dispute regarding equal treatment.

Right to object

If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Change of Shipping Country

You have changed your shipping country. When changing this setting between an EU-country and a country outside of the European Union prices shown in the shop are automatically adjusted to reflect local VAT in the shipping country in some cases.

Ok
×

CHRONEXT Boutique London

Opening hours

MON - FR 12 p.m. to 6 p.m.

Address

CHRONEXT Boutique Fleet St 53
EC4Y 1BE London
GB

Phone

+44 20 3588 0044

E-Mail

support@chronext.com
CHRONEXT Boutique
×

CHRONEXT Lounge Cologne

Opening hours

MON - FR 9 a.m. to 8 p.m.
SAT 10 a.m. to 6:30 p.m.

Address

CHRONEXT Lounge Lichtstr. 25
50825 Köln
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
×

CHRONEXT Lounge Munich

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Maximilianstraße 2
80539 München
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
×

CHRONEXT Lounge Zug

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Feldpark 9
6300 Zug
CH

Phone

+41 41 588 06 84

E-Mail

support@chronext.com
CHRONEXT Lounge
×

CHRONEXT Lounge Frankfurt a. M.

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Taunustor 1
60310 Frankfurt a. M.
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
×

CHRONEXT Lounge Hamburg

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Ballindamm 39
20095 Hamburg
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
×

Thank You for Subscribing

Thank you for subscribing to our newsletter! You will receive an email from us shortly. Please check your inbox and confirm your registration to start receiving updates from the world of fine timepieces.

Continue shopping

Error

An error has accured while registering your e-mail for our newsletter. Please try again.

Ok